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damonfakhri's avatar
damonfakhri
Explorer | Level 4
7 years ago

Canon RAW (CR2) files appear darker; jpegs ok when uploaded

Hi all, I just uploaded RAW and jpeg versions of some photos to dropbox. The jpegs appear as normal, but the RAW data photos are showing as darker. Once downloaded from dropbox again, they appear as ...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
     
    I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
     
    Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
gemmacarey's avatar
gemmacarey
New member | Level 2
7 years ago

Hi Damon - did you get a solution to this? I am having the same trouble and it's really frustrating as I'm uploading hundreds of images and need my client to see the true raw files without having to download them! 

  • mellenvisuals's avatar
    mellenvisuals
    New member | Level 2
    7 years ago

    Hello,

    Your client won't be able to see the RAW files without the right application ie. Lightroom/Photoshop. You may have to let them know that these are RAW and unedited, if you're only showing them for selection purposes? 

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

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