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Forum Discussion
Canon RAW (CR2) files appear darker; jpegs ok when uploaded
Hi all, I just uploaded RAW and jpeg versions of some photos to dropbox. The jpegs appear as normal, but the RAW data photos are showing as darker. Once downloaded from dropbox again, they appear as ...
Hi Lusil, thanks very much for the reply!
I already have dropbox installed on my desktop.
Here is a screenshot of the issue I'm having.
If you can help in any way, I'd very much appreciate it.
Kind regards,
Damon
Lusil
Dropbox Staff
Dropbox StaffThanks very much! Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.
damonfakhri wrote:
Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.
Hello, damonfakhri...
Below are some guidelines for contacting support.
Please post your ticket number here and I'll forward it to Lusil who can look into it for you.
Phone support is available to Dropbox Business customers, your administrator can give the phone number and required PIN to you. Basic and Plus accounts use the ticket system.
Replies usually take 1 to 3 business days with Plus and Pro users getting priority (longer for basic members).
PLEASE BE AWARE:Do not submit more than one ticket for your particular problem. Doing so will force your ticket to the end of the queue again which is counter-productive.
SUPPORT OPTIONS FOR INDIVIDUAL & TEAM PLANS:
HELP REQUEST TOPICS:If you cannot find an appropriate help request topic to choose from, then select:
