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Forum Discussion
Cannot open photos files (*jpg, *.jpeg, *.png)
Hi,
I have problem with opening of photos files, stored on Dropbox.
Browser
Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file",
after downloading and opening, message is "It looks like we don't support this file format".
Explorer
Opening files from explorer side, (Dropbox client is installed) getting the same message : "It looks like we don't support this file format".
Why problem looks like general in Dropbox ?
It might be general problem, related to Dropbox:
- all photos, stored in Dropbox
- photos file, stored on local disc are openable normal
- I have a lot of photos, most of them only uploaded to Dropbox, even never opened from my side
- A lot of them was normally openable, the same file more times opened normal, after some moment(I don't know what changed on Dropbox) i faced this issue
It must be some "general" issue from DB side.
Can someone help me on this topic ?
Regards , Tone
- Hannah
Dropbox Staff
Hey tonekog, thanks for bringing this to our attention.
No related issues have been reported, but let's see what we can find out about this.
Do all these files have their file extension at the end of their name?
Can you send us a screenshot of the errors you see both online and your local Dropbox folder?
If you try this though a different browser or a private browsing window, do you see the same thing?
Let me know and we'll go from there.
Hi,
In explorer
- filename with extensions
- click on file , message during opening
Dropbox via browserBrTone
- Hannah
Thanks for this, Tone!
If, as a test, you try to restore a previous version of one of the files, does that help?
Also, if you download the photos from the website, can you open them locally?
