Forum Discussion

Explorer | Level 3

2 years ago

Cannot open photos files (jpg, .jpeg, *.png)

Hi, I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file", after downloadin...

Dropbox Staff

2 years ago

Hey tonekog, thanks for bringing this to our attention.

No related issues have been reported, but let's see what we can find out about this.

Do all these files have their file extension at the end of their name?

Can you send us a screenshot of the errors you see both online and your local Dropbox folder?

If you try this though a different browser or a private browsing window, do you see the same thing?

Let me know and we'll go from there.

tonekog
Explorer | Level 3
2 years ago
Hi,

In explorer
- filename with extensions
- click on file , message during opening

Dropbox via browser

BrTone
- Hannah
  Dropbox Staff
  2 years ago
  Thanks for this, Tone!
  
  If, as a test, you try to restore a previous version of one of the files, does that help?
  
  Also, if you download the photos from the website, can you open them locally?
  - tonekog
    Explorer | Level 3
    2 years ago
    Hi,
    
    A try to restore to previous version, but I can't , I hove only this option in screen (for all files)
    
    If I download from website, I cannot open locally.
    
    New photos file, from email or web, I can normally open local, after saving to Dropbox folder(local client for DB) I'am geeting this error.
    
    regards, T
- Jay
  Dropbox Staff
  2 years ago
  If the images aren't opening on the site or your computer, then this could mean that the images were corrupted before syncing to Dropbox.
  
  Did you upload these images manually to the site itself, via the mobile app, or did you move the files into the Dropbox folder?
  - carlosc9
    New member | Level 2
    2 years ago
    Hi there!
    
    I have the same exact issue. Even though the images are jpg, I am not able to open them in a browser, in the desktop app, or in the mobile app.
    
    It could be that the images were corrupted when uploading them, but why is this happening? And what's the best way to upload images from my iphone to dropbox?
    
    For context, I uploaded the images from the mobile app. I created a folder, then I chose the option to upload photos.
    
    Appreciate your help.