Forum Discussion

Demir2's avatar
Demir2
Explorer | Level 3
9 months ago

Can’t open a .pdf file in a shared link.

I can’t open a pdf file from a sharedlink (iPhone). But I can view it with my another phone. I have tried many ways. Like logging out and deleting the app, rebooting my phone, logging in with another account. It still says ‘Couldn’t load the file’ with a cat on the background. It is a non downloadable link, just for viewing docs for work. I hope someone can help me.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    What OS version / Dropbox version etc. you using?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Is it a particularly large or complex PDF?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Odd indeed Demir2.

     

    You should be able to click on the camera-like icon when replying back to me, and attaching your screenshot in order for us to have a visual too.

     

    If you have any trouble doing that, make sure you either use a laptop, or request a desktop view of the Dropbox site on your browser.