You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Demir2's avatar
Demir2
Explorer | Level 3
6 months ago

Can’t open a .pdf file in a shared link.

I can’t open a pdf file from a sharedlink (iPhone). But I can view it with my another phone. I have tried many ways. Like logging out and deleting the app, rebooting my phone, logging in with another...
Mobile
Preview
Shared Links
View
Demir2's avatar
Demir2
Explorer | Level 3
Dropbox 380.3.2 and iOS 17.5.1
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

Is it a particularly large or complex PDF?

  • Demir2's avatar
    Demir2
    Explorer | Level 3
    6 months ago
    It’s a small file, just 2,3 MB.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Demir2, let's jump right into this! 

       

      Have you tried using your mobile's browser in order to preview the file there? 

       

      Would you mind sending me a screenshot of the error message you mentioned, in order for me to have a visual? 

       

      Keep me posted! 

      • Demir2's avatar
        Demir2
        Explorer | Level 3
        6 months ago
        Hey Megan, yes I can view the file with my browser.

        I don’t know how to upload a screenshot but I will write it down what dropbox exactly says: ‘Couldn’t load the file, There was an error loading the file.’


About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!