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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
2 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for that, Andreas K.25!

 

Do you mind if we send you an email, so we can look into this?

Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
2 years ago

Hannah,

 

Anything you can do to fix the problem is ok for me.

BTW, I also have a team viewer, so it would also be possible for you to access my computer.

However, I live in Germany, so we would have to find a suitable time in that case.

 

Andreas.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks Andreas, I just emailed you, so we'll continue there.

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