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Forum Discussion
Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
Walter
Dropbox Staff
Dropbox StaffThanks for the additional information and the screenshot too, Andreas.
Could you navigate to the samples folder and copy the link from there again and test it anew? Were you using a saved or bookmarked link to access it perhaps?
Apart from that, you could try creating new links for those folders.
Walter,
I can't navigate to the samples folder, exactly that is my problem, here is a screen recording:
I can access almost any folder, but for some folders I get this stupid message that the folder doesn't exists. But that's a fake, the folder is there!
Take a look at the screen when I select the "Save as CSV UTF-8" folder, even DropBox shows the folder is there!
There are no issues with the files or links to the files or folder or whatever.
I simply can't navigate to some folders anymore, regardless which browser I use.
Clearing cache / cookies doesn't help, already tried in Edge and Firefox.
Andreas.
- Hannah
Hannah,
Anything you can do to fix the problem is ok for me.
BTW, I also have a team viewer, so it would also be possible for you to access my computer.
However, I live in Germany, so we would have to find a suitable time in that case.
Andreas.
- Hannah
Thanks Andreas, I just emailed you, so we'll continue there.
