Storage Space
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I am using 391.1 MB of space on a basic plan with 2.0 GB of space. It says I have 1.6 GB unused. I do not think what I am trying to download into Dropbox is greater than 1.6. It is telling me that my Dropbox is full. What can I do?
Hi @JaisyCT
You cannot add a folder to an account if it will put you over quota. You also cannot edit/change what is in a folder until you have it in your account - and remember deleting it for you would delete for everybody. So, you can ask somebody else to delete things to make it smaller or if you need to just get read only access ask for a Shared Link instead.
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Hi @JaisyCT, thanks for bringing this to our attention.
Could you check your account's plan page, and let me know what it reports there? Also, are you trying to download a folder? And if so, is this folder a shared one, by any chance?
Is it possible you have a backup enabled and visible on this page on your account?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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This is what is says on my plan page -
Thanks for the additional information @JaisyCT, could you send us a screenshot of the exact error you're getting and clarify how large is the file you're trying to download?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I found out that the shared folder that I am trying to download is 1.98 GB. I probably do not have enough space to download that as I am using 391.1 MB already in my 2.0 GB plan. There are 21 duplicate songs downloaded that I can not seem to delete because they were shared with me and I do not own them. Is there a way to delete them? That might free up enough space - or maybe it won't. I do not want to have a paid plan. I might need to see if they can share the folder in another way.
Hi @JaisyCT
You cannot add a folder to an account if it will put you over quota. You also cannot edit/change what is in a folder until you have it in your account - and remember deleting it for you would delete for everybody. So, you can ask somebody else to delete things to make it smaller or if you need to just get read only access ask for a Shared Link instead.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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