Re: My client/customer's dropbox says full, synch shut off. BUT, it only has almost nothing in it.

ASA_bch · ‎09-19-2023

1. How can I find out if he has more than one account? Can two personals be merged?

2. Also says he is out of space at 2 Gb, --but there are only two Libre Office docs, one .jpg image and an empty folder that was named camera uploads.

I can log into his account from my computer, if I can fix this tonight.

TIA! Bruce Hinton

ASA_bch · ‎09-23-2023

I'll try! I have so many tabs up, I'll have to reboot my brain...

ASA_bch · ‎09-23-2023

Here is all I could find

[Removed as per Community Guidelines]

ASA_bch · ‎09-23-2023

[Removed as per Community Guidelines]

Jay · ‎09-25-2023

Hi @ASA_bch, I've removed the images due to the personal information on display.

What happens if you navigate to this page directly?

Are there any backups on this page? What about shared folders?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Re: My client/customer's dropbox says full, synch shut off. BUT, it only has almost nothing in it.

possible duplicate or dual accounts by my customer/client, >one pwd