Storage Space
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Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.
Hey there, @agnesagnes, I hope you're doing well today!
If I understand things right, it seems you've earned some additional space by using our referral system, and now you have some issues with the space in your account.
Feel free to correct me if this isn't the case. Keep in mind, that we wouldn't be taking away your referrals in any case.
Can you let me know more as to what your plan page reports? Do you see your existing referrals when you scroll all the way to the end?
www.dropbox.com/referral_status will help as well.
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey there, @agnesagnes, I hope you're doing well today!
If I understand things right, it seems you've earned some additional space by using our referral system, and now you have some issues with the space in your account.
Feel free to correct me if this isn't the case. Keep in mind, that we wouldn't be taking away your referrals in any case.
Can you let me know more as to what your plan page reports? Do you see your existing referrals when you scroll all the way to the end?
www.dropbox.com/referral_status will help as well.
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
www.dropbox.com/referral_status and www.dropbox.com/account/plan will help 🙂
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Its all online:
www.dropbox.com/referral_status
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
@xiix wrote:
Also the person I sent link referral to has literally joined it through my referral and we haven't received free extra storage. How do we go about resolving this? He even downloaded the app..no such thing as confirming email. So confused
Did they install the Dropbox application on a unique computer? Mobile devices do not count. Refer to the following help article for information on how to verify an email account.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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