We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

chrisryanphotog's avatar
chrisryanphotog
Explorer | Level 4
2 years ago

Trying to copy a folder from an external drive to Dropbox, but get error about the disk space.

Hi all, I have just upgraded to Dropbox with 2 TB of storage. I am trying to copy a folder of 76.62 GB from an external hard drive to Dropbox which has 1.84 GB in it. I am getting the message: Not ...
desktop app
Mac OS
Storage
Storage space
Syncing
  • Walter's avatar
    Walter
    2 years ago

    There should be an option for this in the app's preferences under the Sync tab, Chris. 

     

    Can you give it a go and let me know if this helps? 

chrisryanphotog's avatar
chrisryanphotog
Explorer | Level 4

There are two "Library" folders. Macintosh HD > Library and Macintosh HD > System > Library.

The external hard drive will not backup at all now. The last Backup updated 10/08/2023 at 8:42am. It is now 14/08/2023. It should update every 15 minutes. I click the Backup Now button and the progress wheel appears for two seconds then disappears but nothing happens.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for all the info, chrisryanphotog.

 

Can we actually send you an email, so we can investigate this further internally?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Do you mean that you're already in contact with our support team, chrisryanphotog?

     

    If so, can you please give us the ticket number for the communication?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!