Payed upgrade yearly ,but it is not upgraded

[Kurst]

I payed for an upgrade on yearly base. It shows in my account,keep getting messages that I reached my limit . Wich is not true but cannot add anything anymore. So my account is not upgraded

[Rich]

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@Kurst wrote:
I payed for an upgrade on yearly base. It shows in my account,keep getting messages that I reached my limit .

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What plan does it say you're on when you check your Plan page? If it says Basic, you're currently logged in to a free account and you're likely paying for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.

[Kurst]

Thanks. It says plus

[Kurst · Accepted solution]

Problem just solved by a friend