We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

pk15's avatar
pk15
New member | Level 2
2 years ago

Out of storage space

Dropbox says I'm out of space but not ( seems like this is not an isolated issue).  File size doesn't appear for my five folders, I have not reached the 2GB, no backups.  Any other ideas/solutions is appreciated.

Storage
Storage space
  • pk15's avatar
    pk15
    2 years ago

    Please close this conversation, I have located issue and it is resolved.  Thank you for assisting me.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    pk15 wrote:

    Dropbox says I'm out of space but not ( seems like this is not an isolated issue). ... I have not reached the 2GB, no backups.

    What does your Plan page show for your actual usage breakdown and total space?

     

    File size doesn't appear for my five folders

    You need to make sure the Size column is visible, then you can calculate the folder size.

    • pk15's avatar
      pk15
      New member | Level 2
      2 years ago

      Size column is showing with two dashes at each folder

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi pk15, did you follow all the steps in the article Rich posted in order to calculate the folder size?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!