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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
They're not going to explain anything, if the support via chat is anything to go by.
They will tell you to kindly eff off and give no explanation as to why despite 3 email threads, all of them confirming the storage allocated after 27th was X, I am now getting Y.
Kudos to Ed for being able to terminate a support chat so swiftly though! Top tier customer service right there!
We need someone in the tech media to get involved in this. Dropbox needs to be held accountable. This is highly unethical and possibly illegal with false advertising and/or breach of contract. Very aggressive and hostile behavior from Dropbox. This company should be ashamed. The only way that happens is a public spotlight and scrutiny. Right now they couldn't care less about it or the difficulty they have caused their customers. They just want it to go away. Does anyone have media contacts they can loop into this thread?
visionhouse I had DM'd several tech media authors on Twitter when this first started but had not heard back from any of them. ArsTechnica, TechCrunch, CNET, etc.
OfficeInCTThanks for doing that. Maybe it will matter more now since, apparently, this thread is one of the most viewed and most commented upon in their entire forum. Inching towards 30,000 views and close to 600 posts it seems this is getting to be a pretty big deal in the forum.
Dropbox desperately wants this to go away and their low-character responses should be exposed. Tell people...My hope would be that more attention would bring about a better, more equitable solution than what they are doing.
That being said, while it has gotten a lot of views, my guess is that those 600 comments are from the 20-30 of us who have been giving most of the updates and asking each other questions since this thing began. And even if it was 600 users, I doubt that is enough to move the needle for dropbox. They have gone all-in on this new solution and, thus far shown that they have gone very "big picture" when dealing with their Business Advanced customers. 2 or 3 enterprise clients likely out-spend all of us anyway so they honestly just dont care.
