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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Dropbox for Business
Quota
Storage
Storage space
ECH1's avatar
ECH1
Helpful | Level 5

Hello

we are paying yearly in advance for our Dropbox advanced business plan, where our storage was 64 TB.

After the migration, our storage is 54 TB. Its been two months now, asking about the reasons why we lost the 10 TB, no answer. 

its really frustrating, because we are paying in advanced,  so we lost 10 TB that we already pay for it. 

i appreciate if anyone can explain why we lost the 10 TB

thank you 

 

M3th0s's avatar
M3th0s
Helpful | Level 6
11 months ago

Yeah they've done the same thing to me. MIgration happened, lost storage, tried to contact support and, despite having written confirmation from Dropbox confirming what my storage would be going forward, Ed from support told me I had been badly informed and closed the ticket after I requested further clarification.

Lovely customer service right there!

  • ECH1's avatar
    ECH1
    Helpful | Level 5
    11 months ago

    Hopefully someone over here will explain why we lost storage. 

    • M3th0s's avatar
      M3th0s
      Helpful | Level 6
      11 months ago

      They're not going to explain anything, if the support via chat is anything to go by.

      They will tell you to kindly eff off and give no explanation as to why despite 3 email threads, all of them confirming the storage allocated after 27th was X, I am now getting Y.

      Kudos to Ed for being able to terminate a support chat so swiftly though! Top tier customer service right there!

      • visionhouse's avatar
        visionhouse
        Helpful | Level 6
        11 months ago

        We need someone in the tech media to get involved in this.  Dropbox needs to be held accountable.  This is highly unethical and possibly illegal with false advertising and/or breach of contract. Very aggressive and hostile behavior from Dropbox. This company should be ashamed.  The only way that happens is a public spotlight and scrutiny.  Right now they couldn't care less about it or the difficulty they have caused their customers. They just want it to go away.  Does anyone have media contacts they can loop into this thread?

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