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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
JohnIL7824
Can you clarify your situation?
Have you spoken with someone at DB this month (November 2023) and they are limiting you to 76TB (or 67TB I can tell)? Or do you have that much space because you paid more.
Please help us out by explaining the process and/or communication you had with Dropbox staff.
Can you clarify your situation?
Have you spoken with someone at DB this month (November 2023) and they are limiting you to 76TB (or 67TB I can tell)? Or do you have that much space because you paid more.
Please help us out by explaining the process and/or communication you had with Dropbox staff.
I had 69 TB at the beginning when I bought the 'advanced plan', until I reached 76 TB uploading my video projects. Every time when almost ran out of space, they automatically gave me 1 TB of space until I reached 97 TB in total. Now they took that extra space back and I had to delete many files to get to 67 TB. Now I have 76 TB total space.
- These is the summary of my phone conversation with Dropbox that scheduled one week ago
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Keira, Nov 2, 2023, 10:42 PM PDT:
Hi Alex,
Thank you for taking our call today! This email includes a ticket number for your reference.
Regarding our call today you came in as you wanted to know more about the changes in the plan and what other options you have.
As per our call, after the migration you will keep the storage that you currently use plus 5 TB provided to you by Dropbox.
After one year your plan will transition onto 5 TB per active license. In case you would like to look at our Enterprise option you can reach out to our Sales department by visiting https://experience.dropbox.com/contact.
If you need something else, please let me know, and I will be more than happy to help every step of the way.
In the meantime take care.
Best regards,
KeiraThis was similar to my experience… but all support interactions were vague and confusing. They never clearly articulated this change anywhere… at least not yet… because it LOOKS BAD. They are dramatically limiting the falsely “all you need” all you need to paltry 5TB per user. BE REASONABLE. This is totally unacceptable. You msut meet users in the middle here…. Very. Bad. Business. And botched handling of this situation.
- Nov 2, 2023, 10:42
