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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Dropbox for Business
Quota
Storage
Storage space
DBXCommunity's avatar
DBXCommunity
Icon for Community Manager rankCommunity Manager

Hi Niitr0 

 

If you need to purchase additional storage as needed, you will be able to do so, but the storage expansion will not automatically expire after a month. You will be charged $10/TB/month, with those charges repeating monthly (or $8/TB/month if purchased annually, with charges repeating annually). You will be able to manage the storage expansion that you purchase.

Niitr0's avatar
Niitr0
Experienced | Level 12
2 years ago
I understood correctly, but what I mean let's admit in November I take 5 to additional or 50 euros, in December I will not pay them back, I will stay at 77 euros of the normal price?
  • Eldon McGuinness's avatar
    Eldon McGuinness
    Collaborator | Level 9
    2 years ago

    Niitr0 data expansion packs are a reoccurring charge. If you bought 5TB of space for 50€ then you will be paying that each month you have the extra space at your disposal. So, if your bill now is 77€ and you ask for 5TB, assuming this is not the 5TB they Dropbox is allowing each account as a onetime offer, then your new bill would be 127€/month. (77€ + 5x10€) per month.

     

    I actually have a nice little what-if post back a couple of pages that poses a couple scenarios, like this, but it has been ignored for some reason.

    • Niitr0's avatar
      Niitr0
      Experienced | Level 12
      2 years ago
      Are you on? I think the additional TO was for purchase so payment only when you need it
      • Niitr0's avatar
        Niitr0
        Experienced | Level 12
        2 years ago
        Because on the assistance chat they don't know

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