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ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Dropbox for Business
Quota
Storage
Storage space
DBXCommunity's avatar
DBXCommunity
Icon for Community Manager rankCommunity Manager

Hi Everybody,

 

Thanks for your questions. I'd like to refer back to our blog post to answer your questions:

 

Starting today, customers who purchase a Dropbox Advanced plan with three active licenses will receive 15TB of storage space shared by the team... Each additional active license will receive 5TB of storage.

 

For the less than 1% of customers utilizing 35TB or more of storage per license, we’re committed to working with you. To make this transition easier, you’ll be able to continue utilizing your current storage amount at the time you’re notified, plus an additional 5TB credit of pooled storage for one year (up to 1,000TB total), at no additional charge to your existing plan. You’ll be contacted by our team in the coming weeks to discuss a range of options for getting the storage that you need for your business or organization.

 

ButIfOnly MrLeoSir 5TB per license will apply to Dropbox Advanced plans purchased starting today. This limit will not be imposed on existing Dropbox plans when they are migrated to the new storage policy. However, if you are over this 35TB/license threshold, a Dropbox team member will be reaching out to discuss storage options moving forward.

 

Shamrock22 The determination of whether you are at or below 35TB/license will be made based on your usage.

 

An active user is a person who regularly logs in and uses their Dropbox account. 

 

Thunder1 Each active user corresponds to a license. In an Advanced account, the number of users and the number of licenses is the same. Editing to add: You can verify your storage usage through the Admin console within your Dropbox account or by contacting your Dropbox account manager.

Eldon McGuinness's avatar
Eldon McGuinness
Collaborator | Level 9
2 years ago

DBXCommunity I think what people are trying to figure out is what happens after 1 year if you have more than 35TB/license and what happens after 5 years if you have less? Is it just that accounts will have to buy more space or will the accounts be locked/closed in some manner?

  • Eldon McGuinness's avatar
    Eldon McGuinness
    Collaborator | Level 9
    2 years ago

    DBXCommunity Thanks for the reply, but unfortunately, in a professional environment, this type of uncertainty is just not acceptable. Nothing personal of course, but I think those of us who have been waiting for quite a while for a resolution/update on this should be able to get more information sooner rather than later. It is impossible to run a business that relies on storage and its availability when your storage provider is being cagey and unclear as to what the future holds.

     

    Is it possible to get a general idea as to the options that are available to both parties? I do realize that there will be customization for different accounts based on needs and budgets, but the idea of "wait and see" for any information at all is just too much when it comes to this business sector. Data is far too valuable and important to have it sitting on the precarious edge of wait and see.

     

    I hope you can understand where your customers are coming from and the impatience that is stemming from this enduring issue.

  • DBXCommunity's avatar
    DBXCommunity
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Eldon McGuinness,

     

    For accounts with 35TB/license or more, Dropbox will reach out to those users to discuss a range of options for meeting their storage needs. In other words, we will provide options to users via individual outreach.

     

    I do not yet have information on how our storage policy for existing Advanced accounts may change after 5 years given the extended time frame. I will provide an update when I know more.

  • Niitr0's avatar
    Niitr0
    Experienced | Level 12
    2 years ago

    HWG-1 Apparently not.

     

     

    DBXCommunity Can we then add storage as we all want by being charged €10/to with the limit of 1 pb that's right, I understand?

  • Rootax's avatar
    Rootax
    Helpful | Level 7
    2 years ago
    Sooooo I've one year to increase my internal storage solution, got it.

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