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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
I hope you are well. I am reaching out to you today as I have encountered an issue that concerns me regarding my Dropbox Advance subscription.
Upon signing up for the subscription, it was indicated that I would have access to all the space I needed, which perfectly matched my storage requirements. However, I am noticing that despite this commitment, I am currently limited to 35 TB of storage space.
I am wondering if this is normal and if other community members have also encountered this limitation. Could anyone shed light on Dropbox's current policy regarding adding space to subscriptions, particularly within the Dropbox Advance subscription?
I greatly appreciate your shared experiences and knowledge, and I am open to any suggestions or information you may have on this matter. My goal is to understand whether this limitation is an exceptional situation or if others have faced the same issue.
My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isn’t working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and can’t handle the requests for space. This “as much space as you need” always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. I’m paying $100 per month for this service and have now learned they’ve capped space and will only add a max of 1TB per month. So I’m paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. I’m looking into other backup options for my video files and I’ll be requesting a full refund from Dropbox…once the chat is back up
- You should have asked him if the storage limit was due to your computer too lol
- Chatted with an agent over the phone and they danced around the new policy of 1TB and kept saying “I can add 1TB right now and contact us again when you run out” I had to ask several times of 1TB per month was a new policy and they finally admitted it was. When I pressed on why this was never communicated and why the advertising hasn’t changed, he jumped straight to “we will give you a full refund”. No info, just offered a refund. They know what’s up and it’s scummy. But at least they’re offering a refund.
- Reimbursement is ease, it allows them to win against the customer...
i really dont mean to side at all remotely in favor of dropbox here as i have also been affected by the storage lockdown out of the blue with zero notice or communication - but following this thread for awhile it seems that there are probably a small % of accounts that are using dropbox as a backup or mass cheap cloud storage and not using it as a platform with its many collaborative features etc. people mentioning PB of space etc - potentially seems that a few are ruining it for the many. that being said dropbox should have defined clear outlines for its "unlimited" storage and should be handling this better.
rclone integrates with many other services which are very inexpensive. azure archive tier for example
- They could 1000% be handling this better. Go after the few accounts uploading PBs. Don’t continue to advertise “as much space as you need” when you’re only going to give 1TB per month. Communicate to your users about policy changes. Don’t dance around the truth in support calls. I’m taking my refund and advising everyone I know in my industry to take their business elsewhere.
- I agree with you, only the fact that drobpox has reviewed its unlimited offer, it is simply because they are recovering the Google cloud groups that allowed themselves to store tons of content. All is indicated in various sources of REDDIT. A few months ago if you ask for 1 pb a dropbox have give it to you eyes closed.
- In a way I can agree with you, however I only need some things like file sharing to and from a customer and space.
I knew this going in and still only need this.
I don’t think this should be used as backup, there is better places out there for that and cheaper. But when you have big files of video this is the best option. I just want to clarify here that Dropbox, by their own advertisements and statements, is a backup and storage platform. All the other features are secondary, even the collaboration is secondary. After all, what would one collaborate on if the backup and storage side of Dropbox were to go away? Let's not deviate from the fact that Dropbox's core product is indeed storage and smooth access to important files. For example, this is a snippet from their home page:
It is hard to argue that the platform is not for storage or backup when Dropbox is saying it is in the text highlighted by the red arrow on the left. Furthermore, if the complaint is some people are taking up too much space, I would direct you to read the section highlighted by a red arrow on the right where one can share files up to 2TB in size. How quickly could you fill up 1PB when you are sharing 2TB files?
As a collective group, let us stop pointing fingers at each other and trying to blame a specific user set, instead, let us redirect our attention and efforts to Dropbox who is not living up to their side of the agreement that they made with each and every paying customer. As mentioned by me previously many people and legitimate businesses are being affected by this issue, myself and those I consult with included, and we need to make sure this string of conversation does not devolve into a mass of misinformation and trolling.
