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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Hi Nitr0,
It makes sense that they work out a solution they can work with before building out from that to a solution customers can live with. But this falling silent which I see from other posts is a pattern, is totally unacceptable. Even an apology and a request for patience while they work on an issue would be better. Simply lapsing into silence is unprofessional.
Duncan
I totally agree with you, unfortunately it is a very common practice in large societies, silence makes it possible not to trigger other animosity. And especially to manage their communication so as not to disclose a false answer before having a real reliable answer
Yes, Nitr0, they're losing trust (=money) every minute they allow this thing to fester unaddressed.
I learned today that phone support is no longer empowered to allocate additional storage (they did it for me in the past).
Since neither chat or phone agents can actually do anything for customers, Dropbox Business Advanced support is currently limited to email, and there's no guarantee that email will be answered in a timely manner. This lack of support is also not what we're paying for.- By chat, the person I had seemed very reassuring to me, I hope it will be good for us
I tried reaching out to several of the tech media sites to get some press on this issue, but have not heard back.
- Indeed, there is no media that talks about this problem, it's really strange, are we so few with an advanced subscription?
- I don't spit on DB, the service offered is a success, but it's going to be time for them to talk if they don't want to lose the trust of their customers
- yes, it will have to work out very quickly...
- Personally, I wait until October 1st if I see that there is no improvement, I will go to the competition...
