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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
sure that you want to discuss box setup and issues in the dropbox forum?
dropbox has major issues in delivering what they still keep falsely promoting and selling to their customers! - to resolve this should be the main focus in the dropbox forum.
To reinforce focus on one of the point we need to discuss in the form, let me quote the message I just sent to Dropbox Support:
"Please provide the first additional 10TB that I need in order to start the multi-terabyte copy of data from my disks to Dropbox. If you can’t provide the storage I need immediately, then I ask that you revise the both the promise “as much as you need” currently on your website and the price of Dropbox Business Advanced service. Either deliver or provide rebates and refunds, starting with me, and by all mean continuing to include all affected customers. In other words, put up or shut up and pay back!
I look forward to hearing from you at your very earliest convenience.
Duncan Macintyre"
M3th0s I can see what you're saying. In my experience I know I get annoyed when I'm on a forum thread and someone says the answer is in another thread but doesn't link to it; or they link to it but it's in the middle of page 20 out of 50 pages of the thread. Simpler, to me, when it's all chronological. That being said, I can see where you're coming from.
M3th0s Actually it is helpful for those who are looking at other options if Dropbox continues to drop the ball. If someone comes up with a viable solution, you'd rather have on an entirely different website?
- We haven't heard for weeks: Why? Problems? For what Time ? Month? Years? For Ever ? Sorry, we just want some more information.Nothing has happened for weeks.
- For information about box.com and rclone i suggest that you check their official forum: https://forum.rclone.org/
They always helped me with any rclone problem or question. It's a great community there. Yes, Nitr0, they're losing trust (=money) every minute they allow this thing to fester unaddressed.
I learned today that phone support is no longer empowered to allocate additional storage (they did it for me in the past).
Since neither chat or phone agents can actually do anything for customers, Dropbox Business Advanced support is currently limited to email, and there's no guarantee that email will be answered in a timely manner. This lack of support is also not what we're paying for.- By chat, the person I had seemed very reassuring to me, I hope it will be good for us
I tried reaching out to several of the tech media sites to get some press on this issue, but have not heard back.
I tried both, I got an "invalid client" error message
. customer id = email?you can go your way if the discussion bothers you, it's a simple matter of using rclone.
