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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Adding my voice and frustration to the mix.
I won't be eligible for another 1tb for a month - and I've already hit my max at 44tb.
Dropbox support's solution was to offer a refund to cancel my service. What a bunch of idiots.
I didn't know that so many people, including myself, are facing this problem. It is extremely frustrating because their claim of providing unlimited space is DEFINITELY FALSE advertising.
A month ago, they informed me that I was being rationed to 10TB per week. I was shocked and asked them why, to which they replied that their engineers made that decision. Now, in August, they are only allowing me to expand my space by 1TB for the entire month. This is highly unfriendly to businesses and their decisions are jeopardizing my business operations that rely on sufficient storage.
Where can we collectively address this false advertising and broken promise? As paying clients, we honestly don't expect the cheapest service, but we do expect fair treatment and reliable services.
No Plan, i not long Time at Dropbox. We were promised that we get as much storage space as we need. Our lawyer has already written a letter. We just don't know yet if we will submit it. "False advertising and False promises from Support"
We are considering whether to change providers again. We feel totally screwed.
As written: 1 TB per month is a bad joke, 10 TB per Week was a compromise, although that already did not make us happy.
We are still waiting and hop for everything to go back to normal.
Or Dropbox should make a clean sweep and say that there is no longer unlimited Sorage for business customers and Teams.
Then we would not even discuss here and wern directly away.
- It seems that there are no "Space packs" although some people from support told the contrary. This is the answer that I got today:
"I was able to get back with our team regarding the space packs you were informed about, and it appears that we do not offer space packs for you to purchase."
We're still in a limbo without any clue on what's going on. They still state that Advanced users should have as much space as needed and even though it's technically right we don't know the initial storage allotment (3tb maybe?) Dropbox Inc-share is still climbing.
They for sure have the money now to buy new disks 😉
