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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
I just got the same response… 1TB a month - I found my previous request, I think I asked for 50TB… but they gave us 80TB in August 2022. We are about to run out of that space, and this 1TB a month may work for some, but it does not work for us, and it is not what we have been paying for.
I understand Dropbox may have hit some operational limitations which mean they need to try and ‘reign it in’, but if that is the case you’re better off working with your customers (in my opinion), being really clear about the issue, and what steps you’re going to be taking to keep our business…
We were just offered a cancellation with a full refund, but no path forward so far. This is not a reasonable or professional approach. Simply saying ‘the request needs to be reasonable’ (but silently, translating this to 1TB a month is reasonable, but nothing else is reasonable, with no context including that we’re at 90% of 200TB) is not a suitable solution, and is not a reasonable response.
I don't see how 1 TB/Month can work for anyone. It's cheaper to just buy local storage at this point. This truly sounds like a sad sad joke if this is true. Hopefully it's just temporary, but with the influx of new users I have my doubts now that it will ever be anything worth paying for now here. Guess it is time to find someone new as others have said. Really really disappointed in this.
