We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
To extend on what dzeto has said. The company is misleading consumers about the amount of storage that they are actually able to get. it is considered false advertising. The company is advertising that you can have "as much storage as you need" without any limitations. However, when you do request more storage, you are told that there is a 10TB limit per week. This means that you are not actually able to have "as much storage as you need".
The Federal Trade Commission (FTC) defines false advertising as "any false or misleading statement made about a product or service in an advertisement." The FTC has ruled that "as much storage as you need" is a misleading statement if there is a 10TB cap per week. Due to this, you can file a complaint with the FTC.
I feel like it's a classic bait and switch scam.
Customers are tempted in by an unlimited offering. The free trial isn't unlimited, so there's no way of knowing that this undeclared limitation is in place; then, when you pay for a year up-front, you see no issue until you've already transferred 30TB or so, at which point it's too late: you're unable to ask for a refund, as you have 30TB of data on the Dropbox server that you risk losing if they switch it off.
There is absolutely no way I would have chosen Dropbox had I been aware of this issue; and in all my initial dealings with support, I was never made aware. In fact, it was only after they told me it couldn't be expanded further that I discovered this community thread.
I had hoped that this was perhaps a short-term problem due to volumes, and would correct itself within a few weeks, but the latest development (9TB/week vs. 10TB/week) suggests things are getting worse.
- What I will say is when I finally called instead of emailing for my refund they did it fairly quickly. They also locked my Dropbox, which means it’s read-only. My files are still there and I can download them (even through rclone)…I just don’t know for how long though. Regardless it’s good enough for me to migrate elsewhere.
