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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Walter
Dropbox Staff
Dropbox StaffHey dlav2001 - sorry to jump in here, but you haven't mentioned our ticket number for your support interaction with our team.
Also, the backups page is the place where your backups show since it's a separate section of your regular Dropbox account - you can navigate to that page by clicking on the dotted icon on the top right of your page when you navigate your account on our website and selecting the Backup option.
You can have a look here for more information about this feature.
When it comes to backing up the subfolders of your Documents folder, could you send us a screenshot of where you're getting stuck exactly?
Here is the screen shot. I selected Documents, but cannot select or deselect subfolders. Within the documents folder. it just selects everything.
(I posted this already a few minutes ago, but not sure if it posted in the same spot, sorry for 2 posts if it did).
and here is the Ticket # u requested
