Storage Space
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Hi, everyone. Thanks in advance for your help, wisdom, and support.
I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I have around 300 GB in my Dropbox folder and have everything set to be online only (or so I assume?) Mac finder is still showing this 300 GB as being used, and it is affecting other uses that require a lot of space (video editing, audio sample packages, etc.) I do need that space back. "Space Lens" in CleanMyMac shows the proper amount of space used ( a bit under 500 GB of my 1TB built-in drive on my MacBook Pro M1.
Here are the specs: Macbook Pro M1; 16GB RAM; 1Tb drive
OS: Sonoma 14.5
Dropbox Desktop Version: 204.4.5420
I have searched the Dropbox folder for the ".dropbox.cache" file, but it does not exist. Here is a screenshot of the only files that appear after invoking "shift-command-.":
Here is a screenshot (blurred for privacy concerns) of what the folder's directory looks like. Unless I'm mistaken, shouldn't all of these files be online only?:
The Dropbox directory resides in the "Cloudstorage" in the Library, which is precisely where I believe it should be.
Any help or insight the community can offer would be tremendously appreciated. Many thanks in advance!
JS
Hey @Brucknerphile!
I just sent you an email to your Community-linked email address.
I'll be more than happy to see you there, thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi, Megan.
I'm afraid I didn't receive your direct email. Perhaps it was sent to the wrong address. Where can I find the "Community-linked email address" you mentioned in your last communication? I've checked all inboxes and spam folders. If necessary, I'm happy to share a different email address if we can find a mechanism to do so.
Thanks!
JS
Hey @Brucknerphile - the Community email address would be the one you see on this page.
Could you check that email address's inbox and junk/spam folder as well and let us know if you can find Megan's email?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Brucknerphile, can you check your email address again and let me know if you can see my email now?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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