Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Hi @SGHelp1, thanks for nudging us on this thread.
If you're trying to find the size of files and folders from the website, you can have a look at this article which has the relevant steps.
Give me a nudge if you have any other questions, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Great!
im looking on my account page but cannot see anywhere it tells me how much space I have. I'm having the same issue. I was told I didn't have room so I deleted 500 cell phone quality images and 20 RAW files and I'm not on anyone else's shared files. It's been a week so it's updated, and still I'm told it's too full. If those fit, why wouldn't one cell phone quality image fit??
Hey @amymsusi, welcome to the Dropbox Community.
Could you have a look at your Plan tab and let me know what it reports?
Looking forward to hearing back from you!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
If I look at the size of the dropbox folder on my PC ist is 1.5GB yet when I look at my account on Dropbox.com is shows 169GB... Is there a delay between the time I delete files/folder and it is refiected in my storage consumption report?
i have a paid subscription, been saying its getting full over the last few weeks, so I deleted a heap of gear yesterday, estimate 1 third of capacity now this morning its saying sycing has stoped until you upgrade. It appears that its trying to con you into upgrading.
how do I talk to somebody? I really cant affort to be let down:(
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!