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BywaterNYC's avatar
BywaterNYC
Helpful | Level 6
2 months ago

False storage warnings via email

Lately, Dropbox has been emailing to say that my free 2 GB account is half full, and that now might be a good time to upgrade to a paid plan.   Having thoroughly combed through every square inch of...
emails
Notifications
Quota
Storage space
  • BywaterNYC's avatar
    BywaterNYC
    2 months ago

    Thanks, Hannah.

     

    I blitzed the "warning" email, sorry  to say. However....

     

    I subsequently received an email saying, "Your Dropbox deletion request has been fulfilled," which sounds promising — even though was nothing in my account to delete. 😄

     

    If Dropbox sends me another false alarm, I'll post here again. But for now, thank you all for your help. Fingers crossed we're on track.

     

    P.S. Thanks for uploading my screen cap, Rich!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
BywaterNYC wrote:

My account is empty, in other words......and still, the storage warnings keep landing in my email inbox.

Reply with a screenshot of your usage from your Plan page. It should look like this:

 

 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    BywaterNYC, we’re unable to click on this link due to security reasons. Can you attach the image here instead by clicking on this button?

     

     

    • BywaterNYC's avatar
      BywaterNYC
      Helpful | Level 6
      2 months ago

      Hi, Nancy.

       

      After clicking the camera icon, Dropbox displays several blank fields. The first blank field is "Source," containing no further instructions for uploading a file.  How to proceed? Thanks.

       

       

      Edit by Rich: Attached photo

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for that screenshot, BywaterNYC.

         

        Can you also send us a screenshot of the email you received about your account being full?

         

        Just make sure to hide any personal info on the screenshot.

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