Storage Space
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Dropbox says that it is full. I have delete all files I donot need and a have some 500 Mb retained in an account of 5.25 G. Where are the other files?
I maybe missed the automatic upload of an windows boot stick, but i can not find any files of that stick in my dropbox account. What to do?
Hey @b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?
Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @b. k., I hope you're doing well!
Have you checked your account's plan page here? Let me know what it reports there.
Also, do you have any Backups enabled?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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As far as I know I have not enabled any backup in Dropbox. Single folders have served as backup folders. Furthermore I have any account's plan as far as I know.
Hey @b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?
Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Finally I saw on the backup page the 5.6 Gb of the automatic backup which I never authorized. I removed it and the accound is working again, Thank you very much.
We're glad to hear it's sorted now and thanks for keeping us in the loop too @b. k.
See you around the Community and have a lovely weekend!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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