Storage Space
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Hi, I've seen others with the same issue. I had promotional space added to my account. I used up quite a lot of this space. When my promotion ran out I was naturally over my quota. I then logged on online using the web interface and deleted live files. This had no effect, the amount of used space is not decreasing regardless of what I delete. I tried to permanently delete them but this also had no effect. I thought that perhaps it was because the data was kept on my sync'd devices, so I disassociated all devices, again this had no effect. I looked in depth at every support article online, nothing provides any insight or resolution beyond what I have tried and had no success with. Now either I buy more space or I can no longer upload to Dropbox. It has been weeks with no difference. I have contacted support but I get automated responses to look at their knowledge base, which I had naturally done before but tried again. No Luck. Please help.
As Albert Einstein said, insanity is doing the same thing over and over and expecting a different result.” Dropbox are sending me insane!
I have one more option. Delete everything so that there is literally nothing in my Dropbox, but I would imagine given the above that it would make no difference and no one is helping!
gaby wrote:
Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space)
You actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.
it now says I'm using 3.6 GB out of the 2 GB allowed!
That sounds like what would happen if you're a member of a shared folder that is immediately refilling your Dropbox as you create more room in it. Are you a member of any shared folders? You can check here.
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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I'm having the same issue!! Before I started deleting files, I was at the max of 2 GB. Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space), it now says I'm using 3.6 GB out of the 2 GB allowed! How is that even possible? Hopefully this is not a pathetic ploy to force people to upgrade.
gaby wrote:
Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space)
You actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.
it now says I'm using 3.6 GB out of the 2 GB allowed!
That sounds like what would happen if you're a member of a shared folder that is immediately refilling your Dropbox as you create more room in it. Are you a member of any shared folders? You can check here.
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Ed wrote:
Would you mind doing a test? Try moving all your folders out of Dropbox to see if the account space changes. Make sure they're not living in Dropbox (you can always double check on dropbox.com).
Hi Ed, That was my next move, but I was going to do it on dropbox.com directly in the first instance as that is where I have done everything else and it's the only way to be 100% sure it's gone. I just need to find the time to do this. Once there is nothing in there, then I should have 100% free space! I suspect I wont given my previoulsy stated issue, but we'll see, I'll then re-upload if it allows and we'll see how much room that I have.
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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Hi Rich, thanks for your response but I clicked the link you gave me and it says I'm not sharing any folders with anyone 😞
How do I move folders out of dropbox?
Hi there!
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