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Trueplayer's avatar
Trueplayer
Helpful | Level 5
9 years ago

Deleting files then permanently deleting doesn't free up space!?!

Hi, I've seen others with the same issue. I had promotional space added to my account. I used up quite a lot of this space. When my promotion ran out I was naturally over my quota. I then logged on o...
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  • Rich's avatar
    Rich
    9 years ago
    gaby wrote:

    Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space)

    You actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.

     

    it now says I'm using 3.6 GB out of the 2 GB allowed!

    That sounds like what would happen if you're a member of a shared folder that is immediately refilling your Dropbox as you create more room in it. Are you a member of any shared folders? You can check here.

gaby's avatar
gaby
Explorer | Level 4

I'm having the same issue!! Before I started deleting files, I was at the max of 2 GB. Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space), it now says I'm using 3.6 GB out of the 2 GB allowed! How is that even possible? Hopefully this is not a pathetic ploy to force people to upgrade. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago
gaby wrote:

Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space)

You actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.

 

it now says I'm using 3.6 GB out of the 2 GB allowed!

That sounds like what would happen if you're a member of a shared folder that is immediately refilling your Dropbox as you create more room in it. Are you a member of any shared folders? You can check here.

  • UncleRick's avatar
    UncleRick
    New member | Level 2
    6 years ago

    I'm having the same problem and this is the apparent reason. I have the free version, but we pay for my wife to have the upgrade. Some of her folders are shared with me. Dropbox has the interesting policy that those shared items get charged against my quota.

    Ho hum. I guess we'll unshare them and I will access them via the web interface.

  • gaby's avatar
    gaby
    Explorer | Level 4
    9 years ago

    Hi Rich, thanks for your response but I clicked the link you gave me and it says I'm not sharing any folders with anyone :(

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