"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync

[algae-jacket]

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac.

I have a persistent sync issue in my personal Dropbox:

When I click on "Go to folder", Finder becomes the active app, but the currently-open window doesn't change to any different folder, no matter what folder I have open.

I poked around in Console.app, but didn't see anything useful.

I used to get a red circled "1" in my menu-bar icon when I first started getting this error, but now it's a red circled "2". I'm not sure what the second extra thing that Dropbox is encountering that's causing it to bump the badged number from 1 to 2.

Suggestions? Quitting and restarting Dropbox doesn't fix it, even temporarily, and I've rebooted my computer for OS updates once or twice since I started getting this error.

Thanks in advance.

[clobybar]

Certainly. 

Ticket #23089484

Thank you very much.

[Hannah]

Thanks for the ticket number, @clobybar.

I've passed your comments along to the agent working on your case and raised the priority of the ticket.

I can see you have an update on the ticket as well, so make sure to check it out!

[Fallschachtel]

If there's a solution to this issue, please share!

[clobybar]

I'm told to do an advanced reinstall but haven't had time nor energy. This is a bug that they just need to fix.

https://help.dropbox.com/installs/advanced-reinstall