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I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing it. This cannot be done since the address on the account is not a valid address. So, how do I get the address changed?
No worries, @SL10.
Do you mind if we email you, so we can look further into this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I am having a similar issue - tried just setting up a new account with the email I want to use but it comes up with an error saying it can't reach the email address - it's a valid email address and I have double checked that there is no issue in terms of blocks/spam filters etc. it is incredibly frustrating
Please do I have no success trying to resolve the issue -
No worries, @SL10, I just sent you an email, so make sure to get back to me, when you have a moment.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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The correct domain is @hughes.net, the address is incorrectly @hughrs.net
I tried with no success. Not much hint as to what. Got any suggestions? Be specific, I'm a novice
Thanks Jay, I got lost on the try but will make another attempt.
Buongiorno, non riesco ad accedere ad un mio account, al quale non accedo da molto tempo. La mail utilizzata è "hotmail" oggi con accesso da outlook. Il messaggio di errore è "Email o password non validi", e quando avvio la procedura di modifica della password, nella casella di posta hotmail (nella quale ho anche memorizzato nei contatti "no-reply@dropbox.com"), non mi arriva mai nessuna mail (ho tentato decine di volte).
Cosa posso fare per recuperare il contenuto del mio dropbox?
Grazie
Corrado
@Corrado964 wrote:
non riesco ad accedere ad un mio account, al quale non accedo da molto tempo.
Dici di non aver accedo l'account da molto tempo. Quanto tempo è passato? Se l'account fosse inattivo per più di un anno, sarebbe stato eliminato a causa dell'inattività.
Molto più di un anno, non sapevo di poter perdere tutti i file per il mancato utilizzo di un anno, senza neanche ricevere preventivamente un avviso...
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