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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
My firts problem is, i buyed the plus plan, open my email and decided to change my password in the same day, after that i went to login and said that it was the wrong password, so i try the "forgot my passord" and when i put my email they say exacly this"Sorry, this account is disabled." and i didn't get an email to why this happened, now i need to know to cancel my subscription in that account because my second problem was i'm from brazil and i forgot to convert USD to BRL.
Mmy biggest concern is that i can't login in to my account and i don't know why, and without login i cant contact anyone, need help because i'm still have to pay ,even without usind the service.
I paid the subscription Saturday, May 29
i will post the print of the 5 emails that i received
Need help!
- Hey
I had also been deactivated
In order to have some communication with them I opened an other account..paid one to have acces to email.support ...but really . It's a pain in the ass but at least I'm in their service system...
If it doesn't get better faster (2 weeks now) I'll upgrade to have acces to phone support to try to understand and solve this .
Hope it helps !Hello:
I am not a tech person. I had my account disabled for no reason, and I am unable to get help. The chat is a robot, I even had to create an account for my business partner to be able to write in this forum. How can I do to get my account back?
- Mark
Super User II
If your account has been disabled that means its been terminated by Dropbox and you will not be charged anymore.
- Do you know how long their system keeps our files?
