We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
afhergenro
2 years agoExplorer | Level 3
Old accounts
I started this in college like 10 years ago & it used my old email address the college gave me because one of my college professors had the whole start it. I can’t remember the sign in & it’s been lon...
- 2 years ago
afhergenro wrote:
There really isn’t a way once you graduate the college shuts down your old free college email account.If you don't have access to the email address or you don't already have an active device signed in to the Dropbox account, there really isn't a way to access the account. You would need access to the email address. Also, if it wasn't a paid account and you haven't accessed it in more than a year, the account would have been deleted due to inactivity.
Walter
Dropbox Staff
Hey there afhergenro - thanks for using Dropbox and welcome to the Community.
Can you please clarify if you have access to the mentioned account on any of your devices or web browsers?
Is there really no way to regain access to the email address that was associated with the account in question?
As for merging two individual accounts, you can take a look here.
In any case, please keep me posted on your findings and we'll take it from there.
afhergenro
2 years agoExplorer | Level 3
There really isn’t a way once you graduate the college shuts down your old free college email account.
- Rich2 years agoSuper User II
afhergenro wrote:
There really isn’t a way once you graduate the college shuts down your old free college email account.If you don't have access to the email address or you don't already have an active device signed in to the Dropbox account, there really isn't a way to access the account. You would need access to the email address. Also, if it wasn't a paid account and you haven't accessed it in more than a year, the account would have been deleted due to inactivity.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!