Re: Not receiving verification emails.

AW-Sheldon

I'm requesting a verification email be sent to validate my email account, but nothing arrives.

I've added no-reply@dropbox.com to my safe senders list. Nothing is arriving in my junk folder.

I'm not sure where to go to get this simple issue fixed - help please!

Thank you.

Megan

Hey @AW-Sheldon, I hope you're doing well!

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Megan

Hey @AW-Sheldon, I hope you're doing well!

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

AW-Sheldon

Many thanks for your assistance.

I had tried and failed multiple times from Google Chrome browser ... when I tried from Microsoft Edge on your suggestion I received verification email immediately and now into DropBox.

Really appreciate your help - its been a frustrating few days!

AW

Megan

Hey @AW-Sheldon!

Happy to see that your issue is now resolved!

If you need anything else, give me a shout! 😀

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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