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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Teddy Boy's avatar
Teddy Boy
Explorer | Level 4

Megan - are you responding soon, or should I look at this again later? I've added the no-reply email to contacts...tried login again, still no six digit code

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Teddy Boy, in regards to the replica email that you set up: is it identical to the one that you used in order to access the Dropbox account? 

 

If so, can I reach out to your Community-linked email address, in order for us to have a closer look into this? 

  • Teddy Boy's avatar
    Teddy Boy
    Explorer | Level 4
    2 years ago

    Megan - is it safe to post the email on here? Or should I email you direct?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Please don't post your email on a public forum Teddy Boy.

       

      I just reached out, using your Community-linked email address, I'll see you there! 

      • Teddy Boy's avatar
        Teddy Boy
        Explorer | Level 4
        2 years ago

        Hi Megan - any update available? I emailed you some info about the account; is there more than you need?

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