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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
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emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

apeleg2's avatar
apeleg2
Explorer | Level 4

I added the email to contacts, no change

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi apeleg2, I can see that you responded back to me, I'll get to it in a moment, thank you!

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