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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Security
Account settings and sign in
emails
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Teddy Boy, how are you today?

 

First of all, the idea to re-instate the email address was great, and the fact that you can now access it, will help us troubleshoot this. 

 

Have you tried adding the no-reply@dropbox.com email address to your inbox, in order to see if you can receive the email when attempting to sign in again?

 

Let me know more, and we'll take it from there!

apeleg2's avatar
apeleg2
Explorer | Level 4
2 years ago

I added the email to contacts, no change

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi apeleg2, I can see that you responded back to me, I'll get to it in a moment, thank you!

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