Not getting the verification email

[andreasteiner]

I just created my Dropbox account and I cannot receive the verification email. I have tried resending it multiple times, closing the browser and opening a new one, checking that my email was entered correctly, contacting my company's help desk (they confirmed that Dropbox has not sent any emails that are blocked by my company's security gateway) -- but nothing has worked. 

Please help!

[Walter · Accepted solution]

Hi there @andreasteiner - sorry to hear you're having issues with this. 

Could you please clear your browser's cache or try another browser and let us know how it goes?

Also make sure to look for the verification email in your email's spam/junk folder as well.

Keep us posted anyhow!

[andreasteiner]

Hi Walter, 

Using a different browser worked! Thank you so much for saving the day!

[Walter]

No biggie @andreasteiner - see you around the Community and take care!