You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Mac OS Ventura Migration from Intel Mac to M2 Mac - Backup Issues / Documents Folder / User Name
A couple Weeks ago I have used Apple Migration Assistance to move all data content from my old Intel MacBook Pro to my new M2 MacBook Pro.
Both devices were running on OSX Ventura.
I have noticed that the DB-App does not display the Backup anymore. It used to say "Sync and Backup + Activity" on the Apps tabs.
Now it just says "Sync + Activity".
But it´s backing up the new Macbook folders like on the old Macboom as well. This is indicated by the blue and green dots in the finder.
But when I go to the prefs in the DB-App (Manage Backups) - the application offers me to create a new Backup ... Now this is confusing.
Old Macbook: "Username"
New Macbook: "Username_1"
Something is completely messed up within the Library ... and I´ve tried many, many hours with DP-Support ... no solution after weeks now.
I don´t care for the Backups any longer... I just want my clean system back ... But there is no way to stop this Backup from running....
I´d be so happy to get this fixed WITHOUT cleaning my whole Mac ... Because, what I do need to work is the connection to the Dropbox and the other folders/ cloud I´m working with - filled with 3 TB of client jobs... If I set this computer up again from scratch, I am afraid of having to move all these Files into the Dropbox again... this takes weeks to upload...
Thank you in advance for a solution on this nightmare!
- Walter
Dropbox Staff
Hey waldbrand, sorry to hear you're having issues with this.
Could you please clarify the desktop app's exact status and version as shown in your menu bar at the moment?
Also, since you've already reached out to our support team, could you let us know your ticket ID in order to locate it in our system?
Thanks a bunch and happy 2023!
Hi and thank you for the quick reply.
Find the Version below.
What do you mean by the status?
I turned off the synch for now, because it´s permanently trying to backup files to the cloud.... which I want to stop... but since no Backup is setup there is no chance to switch it off. I´m turning in circles.- Nancy
Hi waldbrand, sorry for jumping in.
Can you clarify a few things for me first? For example, is the Dropbox app only trying to back up your Documents folder or another drive, as well?
If you check www.dropbox.com, are you able to see all of your files online? Finally, can you please resume syncing just for a bit, and send me a screenshot of the app’s syncing status (you should be able to see it after clicking on the small Dropbox icon)?
