You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

waldbrand's avatar
waldbrand
Explorer | Level 4
2 years ago

Mac OS Ventura Migration from Intel Mac to M2 Mac - Backup Issues / Documents Folder / User Name

A couple Weeks ago I have used Apple Migration Assistance to move all data content from my old Intel MacBook Pro to my new M2 MacBook Pro. Both devices were running on OSX Ventura. I have noticed...
Desktop
Dropbox Backup
Mac
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey waldbrand, sorry to hear you're having issues with this.

 

Could you please clarify the desktop app's exact status and version as shown in your menu bar at the moment?

 

Also, since you've already reached out to our support team, could you let us know your ticket ID in order to locate it in our system?

 

Thanks a bunch and happy 2023! 

waldbrand's avatar
waldbrand
Explorer | Level 4
2 years ago

Hi and thank you for the quick reply.

Find the Version below.
What do you mean by the status?

I turned off the synch for now, because it´s permanently trying to backup files to the cloud.... which I want to stop... but since no Backup is setup there is no chance to switch it off. I´m turning in circles.



  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi waldbrand, sorry for jumping in. 

     

    Can you clarify a few things for me first? For example, is the Dropbox app only trying to back up your Documents folder or another drive, as well? 

     

    If you check www.dropbox.com, are you able to see all of your files online? Finally, can you please resume syncing just for a bit, and send me a screenshot of the app’s syncing status (you should be able to see it after clicking on the small Dropbox icon)?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!