We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
10 months ago

Impossible to connect to my account on a new Android Phone

Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. ...
Account Access
Account settings and sign in
Android OS
Mobile
Mobile App
  • Ninomalbinho's avatar
    Ninomalbinho
    10 months ago

    After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

    Thanks for your help

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for checking, Ninomalbinho.

 

If you haven't already, can you uninstall the app, restart your device and then reinstall it, to see if that helps?

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
10 months ago

I retried all of this, but same result. I enter my email and my password. I receive a mail and a code, I enter the code in application and it always say the code is not correct 😞

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Ninomalbinho, could you clarify what code you're receiving in your email? Is this two-step verification? 

     

    Have you tried temporarily disabling it to see if this helps you to login?

    • Ninomalbinho's avatar
      Ninomalbinho
      Helpful | Level 5
      10 months ago

      After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

      Thanks for your help

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Glad to hear you were able to resolve this matter. Enjoy your week!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!