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Forum Discussion
I installed Dropbox on a new device and I can't find my files
I changed the device and when I downloaded the program again, the data and images did not appear. Please help recover my data
Megan
Dropbox Staff
Dropbox StaffHey Mohamed ali!
How did you upload the content to your account? Did you use our website, desktop or mobile app?
Also, when was the last time you saw your content online?
I have old data on my phone that I saved, and the last time I saw my data was several months ago before I changed the phone.
- Walter
Hey Mohamed ali - would you mind clarifying how you uploaded the files in the first place and if you were able to see them on the website back then?
The files and their looks are from more than three years ago and they are found on you. Where have you gone? I feel bored. If you are not working to help, do not bother me with you.
- Hannah
Hey Mohamed ali, if you login to your account on dropbox.com, do you see your files?
