cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you’ve changed your email address, now's the perfect time to update it on your Dropbox account and we’re here to help! Learn more here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to turn off continuous requests to update app?

How to turn off continuous requests to update app?

Joel Poston Photography
Helpful | Level 5
Go to solution

How do you stop the requests.  I have clicked the update tab several times but the requests keep coming.

1 Accepted Solution

Accepted Solutions

Joel Poston Photography
Helpful | Level 5
Go to solution
  • I think the link you gave me worked.  I haven't received a notification to update since.  Thank you for the link!
  • Joel

View solution in original post

7 Replies 7

Megan
Dropbox Staff
Go to solution

Hey @Joel Poston Photography, let's jump right into this! 

 

Would you mind sending over a screenshot of the notification you're referring to, in order for me to have a visual? 

 

Also, what is the OS of your current device? 

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Joel Poston Photography
Helpful | Level 5
Go to solution

DropboxupdateSS.jpg

 Windows 10 os

 

Joel Poston Photography
Helpful | Level 5
Go to solution

JoelPostonPhotography_0-1724353295536.jpeg

 

Megan
Dropbox Staff
Go to solution

Hey @Joel Poston Photography, thanks for the update! 

 

I sounds like the Dropbox desktop application is trying to update, and needs these permissions to do so, but it’s possible that another app or service is preventing the update.

 

Are you running any apps that could interact with the Dropbox folder in some way, that could affect the app?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Joel Poston Photography
Helpful | Level 5
Go to solution

Overnight last night, I closed all programs with only email still running and I mute my speakers.  Next morning as I come into my office I see 8 or 9 of those badges across the bottom of my screen all for dropbox updates.  I click on update and nothing happens.  I've tried opening dropbox as admin and it wont update.  I go to the settings and I don't see anything update there either.

Megan
Dropbox Staff
Go to solution

Hey @Joel Poston Photography, have you changed the UAC settings on your machine to be more sensitive?

 

Did you try to update the Dropbox desktop application manually using this link?

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Joel Poston Photography
Helpful | Level 5
Go to solution
  • I think the link you gave me worked.  I haven't received a notification to update since.  Thank you for the link!
  • Joel
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Joel Poston Photography Helpful | Level 5
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?