Settings and Preferences
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Hi,
I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
Hey @Chemist - sorry to jump in here, but do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?
If so, you may need to temporarily disable them.
Otherwise, you could try creating a new OS profile on your computer and try to install the Dropbox desktop app there.
Let us know how it goes!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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No difference.
In that case, you can contact our Support team for further assistance with account and device specific information @Chemist
Once you do so and get a ticket number from our system, you can share it with us here so that we can look it up as well if needed.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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/support/ticket/23098450
Thanks for the ticket ID @Chemist
I've located it in our system and passed your comments on to the agent who's handling your case. I can see that they're waiting for your response so I'd recommend getting back to them directly for further assistance at this point.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!