How can I get my computers to sync with my new account?

[Chemist]

Hi,

I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.

[Walter]

Hey @Chemist - sorry to jump in here, but do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?

If so, you may need to temporarily disable them. 

Otherwise, you could try creating a new OS profile on your computer and try to install the Dropbox desktop app there. 

Let us know how it goes!

[Chemist]

No difference.

[Walter]

In that case, you can contact our Support team for further assistance with account and device specific information @Chemist 

Once you do so and get a ticket number from our system, you can share it with us here so that we can look it up as well if needed. 

[Chemist]

/support/ticket/23098450

[Walter]

Thanks for the ticket ID @Chemist 

I've located it in our system and passed your comments on to the agent who's handling your case. I can see that they're waiting for your response so I'd recommend getting back to them directly for further assistance at this point.