Settings and Preferences
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I can sign-in with no problem on my laptop, but I am getting an error message when trying to log-in to the mobile app. It says "sign-in failed. The provided user information isn't valid. What is the issue?
Hi there, @MS312, thanks for bringing this to our attention.
Are you using a Basic free account?
And if so, is it possible that you've already hit your 3 device limit?
If you already have 3 devices connected to your account, you won't be able to connect another one, unless you remove one of the existing ones.
You can find all your connected devices in the "devices" section of your account settings here.
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to hear about the trouble logging in. Here are a few steps you may try to resolve the issue:
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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