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Forum Discussion
Email address already taken
My main dropbox account is linked to an old email address that I no longer use.
I have tried to change the email address to the one I use but it is already taken, by me.
I have paid for a space u...
Sorry to jump in here, rlloyd and sorry to see you're having trouble.
Do you have access to your Dropbox accounts, both free and paid?
If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.
Then, you can login to your paid account and update it with that email address.
I hope that makes sense!
Thanks all for your suggestions.
Another hour has gone by. I wont waste any more time as I should be earning a living..
I cant find settings on Dropbox
The email account that Dropbox was linked to has evaporated..I think Office 365 became Microsoft 365 and it unlinked that email for some reason. Unfortunately that's the email address that's on my website.
Microsoft won't recognise any passwords and I can't reset because I don't see that email account anymore that they would send the reset to.
Drobox has taken over my PC (I can barely see the files for the green ticks) but wont help me on my laptop.
I shall dry my eyes, limp on and get someone clever into my office sometime.
Hannah
Dropbox Staff
Dropbox StaffSorry to jump in here, rlloyd and sorry to see you're having trouble.
Do you have access to your Dropbox accounts, both free and paid?
If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.
Then, you can login to your paid account and update it with that email address.
I hope that makes sense!
